Only a bottle of water. It was an air baltic flight and crew, not a swiss.
Leider sind die Sitze etwas ins Alter gekommen, denke wäre wieder einmal Zeit die Kabine auszutauschen.
Positiv: "Endlich geregelter Ausstieg. Find ich super"
Positiv: "Everything was comfortable."
Negativ: "I can't think of anything."
Negativ: "Teach Swiss Airlines stewardesses Lorena kãrli and Sabrina stadler manners. They are impolite and racist. Typical cold Swiss hospitality"
Positiv: "From Geneva to Athens we use the AEGEAN AIRLINES and the flight was very good over all. We had to use the AEGEAN because we missed the SWISS flight due to United's delays."
Negativ: "Actually making the flight"
Positiv: "Das a la carte Menue war sehr gut, kein Vergleich zum normalen essen"
Negativ: "der Gang ist ziemlich eng zum laufen"
Positiv: "Crew was amazing"
Negativ: "Entertainment and dinner food"
Positiv: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Negativ: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Negativ: "Coffee on 50 min flight would be appreciated. Flight was delayed."
Positiv: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Negativ: "Free Wifi."
Negativ: "Grosse Verspätung, alte und unbequeme Sitze"
Positiv: "Die Crew war nett und da war trotz guter besetzung des Flugs genügen Platz für Handgebäck in den overheads"
Negativ: "Wir hatten Pech, da wir wahrscheindlich im ältesten Flugzeug der Flotte flogen. Wir sind gut angekommen aber mit etwas modernerer innenaustatung wre das ganze noch angenehmer gewesen."
Negativ: "Der Informationsserivce von Kayak war die reinste Katastrophe. Ich habe keine Buchungsnummer erhalten, wusste nicht zu welchem Terminal."
Positiv: "Bequeme Sitze mit genug Beinfreiheit"
Positiv: "ausgesprochen nette und zuvorkommende crew"
Negativ: "WiFi auf allen Flügen, mehr Informationen über die App"
Positiv: "Die Besatzung auf diesem Flug war ausserordentlich. Sehr nett und aufmerksam."
Positiv: "Pünktlichkeit"
Negativ: "Das Sandwich ist nicht zum verzehren, kalt und fast keine Inhalt"
Positiv: "Friendliness"
Negativ: "The boarding by groups could improve the process"
Negativ: "SWISS HAT SICH GEWEIGERT MEIN GEPÄCK NACH DUBAI durch zu checken - Trotz Business Class Ticket"
Positiv: "Great service on board, easy boarding, on time departure and early landing"
Negativ: "Seat pitch is a bit narrow and seats not as comfortable as they could be (short-haul business)"
Positiv: "Es gab sogar Verpflegung trotz des kurzen Flugs Schneller Start und Landung"
Positiv: "Die lockere, freundliche Art des Personals. Trotz günstigem Tarif erhielt jeder ein kleines Sandwich...vielleicht aufgrund der 45 Minuten Verspätung, was ja nun einfach passieren kann."
Positiv: "Swiss quality, punctuality and reliability."
Negativ: "No negatives."
Positiv: "Sehr freundliche Personal ."
Negativ: "Verspätung"
Positiv: "Besatzung war heute wirklich super und sehr zuvorkommend!"
Negativ: "Special Meal war nicht wie bestellt verfügbar."
Negativ: "Verspätung"
Positiv: "Very positive experience."
Negativ: "Flight was delayed because of a flight late arriving from Barcelona. Unlike an international flight...no entertainment & only a slight snack food. Still highest marks for the crew and the service that they provided"
Negativ: "Kurzfristiger Wechsel des Flugzeugs, Änderung des Sitzplatzes"
Positiv: "Sehr freundliches Personal am Check-in"
Negativ: "Keine Lademöglichkeiten/ Steckdosen etc. Im Flieger"
Positiv: "Good seats for my wife and i: window and aisle seat"
Negativ: "Only glass of water free...coffee is 3.50"
Negativ: "Duty free---The plane was not able to take credit cards because machines not working and that was the same problem on flight ZRH to BCN. The power adaptor I wished to purchase was not available nor was a 2nd umbrella. Page 90-91 of your Duty Free Magazine."
Positiv: "The service was outstanding!"
Negativ: "Most people had to wait at the gate for a boarding pass and my daughter and I were in completely different parts of the aircraft."
Positiv: "Class staff"
Negativ: "Bit of a delay"
Positiv: "Hilfsbereitschaft und Freundlichkeit des Personals. Das Essen war sehr gut!"
Positiv: "Great service."
Positiv: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Negativ: "Nothing. All was exceptionally good."
Positiv: "In time and fine boarding."
Negativ: "One of the stewards was a bit strange. Something between very alert and ignoring some passenger. The food on short flights are low quality. Would be nice if it was possible to buy something else."
Positiv: "Quick flight"
Negativ: "Small plane with very uncomfortable thin hard seats. Could feel the ride on this plane. Food not great. No entertainment on board."
Positiv: "Sauberes Flugzeug"
Negativ: "Mehr als 30 Minuten Verspätung und nicht ein Wort einer Erklärung oder Entschuldigung. Unverschämt!"
Positiv: "gut zeit, die service on board sehr nett, flugzeug sehr angenehm, alles perfekt vielen dank"
Positiv: "Moderne Ausstattung. Freundliches Personal"
Negativ: "Tablet mit Essen hält nicht auf der Ablage und muss gehalten werden. Essen ist nicht gut."
Positiv: "Flight staff was attentive and professional."
Negativ: "The food was mediocre."
Negativ: "Boarding is a mess There is no order at all That delays the flight"
Positiv: "Great service & lots of room to sleep"
Positiv: "Sehr freundliche Crew, leider Verspätung ohne Schuld der Swiss, wurde durch die Crew sehr freundlich und deutlich kommuniziert."
Positiv: "Personal freundlich. Über 30 min verspätung..."
Negativ: "Das essen war sehr schlecht. Reissalat: der reis war praktisch roh und hart..."
Negativ: "It was a 2 hour 40 minute flight. No entertainment."
Positiv: "Ye,everything was fine"
Positiv: "The crew was amazing, food and overall experience."
Positiv: "Crew was ok. Cabin was super hot and they never answered call bell for us to ask for water and to cool down cabin. While doing pre departure and pre landing safety checks . Flight attendant never caught fact that person in isle seat was blocking our row ( I was on window seat) with a huge back pack . Poor safety and cabin service by flight attendants ! U satisfactory ! And Very unsafe !!"
Negativ: "Cooler comfortable cabin and better overall service and more adherence to safety. Very bad airline"
Positiv: "The crew was good"
Negativ: "Our flight was an hour late causing us to miss our connecting flight to Corfu. Had to spend the night in an Athens hotel 45 minutes from airport. Had 4 hours sleep before returning to Athens airport for morning flight. My luggage did not make it onto the morning flight and did not get delivered to Corfu for over 48 hours. I spent 3 days in the same clothes. Not a pleasant experience."
Positiv: "Crew sehr freundlich und hilfsbereit, Platz großzügig (wahrscheinlich durch Flugzeugtausch - wir saßen auf unseren reservierten Plätzen, aber in größerem Flugzeug, die Reihen wären bei normaler Planung wohl Bussiness Class gewesen)"
Positiv: "Crew nett und sehr hilfsbereit, Platz war ok"
Negativ: "They were very strict with the weight. Everything else was perfect"
Positiv: "Walked away from plane."
Negativ: "The seat was the most uncomfortable I’ve sat in for some time. No in seat charge option."
Positiv: "The flight was delayed from Geneva to Athens. The airport was chaotic in Athens and I therefore missed my connection to Riyadh. Neither Aegean nor the airport staff were helpful or tried to accommodate or reimburse me"
Negativ: "More time for connecting flight. A better staffed airport, and more sympathetic staff."
Positiv: "The service was excellent. I felt I was flying in first class. Thank you."
Negativ: "I think the entertainment should include movies."
Positiv: "delayed flight, my suitcase did not arrive to destination"
Positiv: "The food was great and the flight attendants were very nice!"
Positiv: "Crew war sehr freundlich. Eine Mahlzeit und Getränke waren inklusive."
Negativ: "Sehr geringer Sitzabstand."
Negativ: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well."
Positiv: "Sehr sauber, pünktlicher Abflug, ruhiger Flug, Beinfreiheit und das beste: eine leckere warme Mahlzeit"
Negativ: "Flughafen Athen ist für Umsteiger unzumutbar!!!!"
Positiv: "Aegean ist immer super. Es gibt warmes Essen, Bonbons, man hat Beinfreiheit und liebe Flugbegleiter"
Negativ: "Lastminute.com"
Positiv: "Great staff, easy boarding, clean and the entire crew was well trained and professional."
Negativ: "The seat backs are hard and there is very little knee room"
Positiv: "Pünktlich gestartet und pünktlich gelandet"
Negativ: "Das Essen war ok und die Sitze bequem"
Positiv: "Flug war absolut okay. Sitzabstand beim Notausgang gut insbesondere für große Personen"
Positiv: "Would fly again! Food was excellent (warm meal on a 2.5hrs flight!), got an empty seat to use for my baby, they didn’t break her stroller or car seat, they didn’t lose our luggage."
Negativ: "Seating little tight (especially if seat in front of you reclines)"
Positiv: "On time"
Negativ: "When I booked the tickets , anywhere it was writen that it will cost a lot for the luggages. I payed 53 euros each ticket and 40 euros for each luggage for a flight of 1 hour! It is the very first time that I pay this price! I am not happy! Kayak should advise clearly the clients for these conditions!!! And they accept no visa or bank card. All in cash!!!"
Positiv: "Great service, crew and good food"
Negativ: "One hour delay"
Positiv: "Flug pünktlich gelandet, essen war sehr gut. Service schnell."
Negativ: "Plane got stuck on the runway for 45 minutes citing some air congestion reason over Cyprus!!!! we where in Lebanon. Comfort is low for the prices you pay"
Negativ: "Grosse Probleme beim Einchecken wgen Mitnhame einer Kohlensäurepatrrone für Segler Rettungsweste. Dies, obwohl eine Woche vorher telefonisch alles mit Ergebnis OK mit Aegaen Airline abgeklärt war."
Positiv: "Very good company Nice staff"
Positiv: "Mal wieder bestätigt: AEGEAN ist eine der besten europäischen Airlines! Angenehmer Flug, stets hilfsbereites Personal, leckeres Essen!"
Positiv: "Alless"
Negativ: "Nichts"
Positiv: "The flight was most excellently attended from Paris to Crete. I am very impressed with this level of service experienced and the spaciousness of the airplane. A most comfortable and well taken care of flight. Thank you!"
Negativ: "Sitzabstand könnte um ein paar cm grösser sein"
Negativ: "The agent at check in refused to even consider a business class upgrade, said I had to do that 48 hours in advance. Seems like a stupid policy to me, unless she was just flat out lying to me."
Positiv: "Info per App perfekt. Personal sehr nett."
Negativ: "Sitzabstand ist ab 1.85 cm etwas knapp"
Positiv: "Pünktlich"
Negativ: "Ryanair"
Negativ: "At Beirut airport the manager gave permission to a passenger at check in to bypass all the passengers waiting in line just because he was with someone!!! When I stepped out, and asked him can you do this. Very rudely he said, that this passenger is business class. I didn't believe him, so I asked the second manager if this is correct. He didn't do anything about it. When on the plane, the passenger, was sitting behind me in economy class. Shitty service."
Negativ: "The website only mentions about having to pay for extra luggage and they made me pay 55 dollars at the airport for a 20 kg suitcase. This is dishonest and unacceptable."
Positiv: "Alle waren nett und freundlich wie immer"
Positiv: "Accurate times"
Negativ: "Night travelling"
Positiv: "Food and drinks provided."
Negativ: "Small seats. Slow service at baggage drop off."
Positiv: "Nice aircraft , excellent crew"
Positiv: "Everything was perfect, the flight late a little but it was ok with the connection...."
Positiv: "Flugpersonal hat versucht wünsche zu erfüllen. Sehr auf Kinder eingegangen"
Positiv: "Im Vergleich zu Billigfluglinien sticht die Star Alliance, zu der auch Aegean gehört, einfach durch ihren Service und Comfort hervor. Auf jeden Fall eine gute Wahl."
Negativ: "Negatives gibt es eigentlich nicht zu sagen. Einzig das Boardprogramm auf den Bildschirmen war etwas eintönig (kurze Eindrücke über Reiseziele von Aegean), allerdings ist das Kritik auf hohem Niveau."
Positiv: "Laut App hatten wir eine Minute Verspätung, also absolut prima durchgekommen. Der Check in ging schnell, das Warten bis zum Boarding war schnell vorbei. Das Boardpersonal war einfach sehr nett. Das Essen wahnsinnig lecker, lange nicht mehr einen so tollen Flug gehabt."
Positiv: "Der Flug war absolut pünktlich, Check in war easy und schnell, Besatzung unheimlich freundlich und das Essen wirklich super lecker inkl. Kaltgetränk, 2x Kaffee, die Zeit verging in null komma nix, immer wieder gerne!!!!"
Positiv: "Was a very punctual and smooth flight. On bord service was quick and the crew friendly."
Positiv: "Wir fliegen immer mit Aegean. Die beste Airline für Griechenland."
Negativ: "Das Essen war diesmal nicht so gut wie sonst."
Positiv: "Thanks for everything"
Negativ: "Thanks for everything"
Negativ: "You letting me cancel my flight because I couldn’t physically enter the country to board the plane. I will never be using kayak again."
Negativ: "New plane"
Positiv: "There was nothing to like with Croatian Airlines. Flight was delayed over 1 hour, many people missed connecting flights. Crew wasn't helpful in resolving issues. No entertainment. Croatian Airlines is operated like a budget airline (EasyJet, WizzAir) but they charge customers the same as a British Airways flight. Poor."
Negativ: "Everything. Terrible experience."
Negativ: "More leg room. Not very comfortable."
Negativ: "Boarding and flight very smooth. Great experience"
Positiv: "Even though it was a small plane, there was plenty of leg room."
Negativ: "Only water is served, but it’s a very short flight."
Negativ: "Was not aware I had to pay extra for the suitcase I checked."
Positiv: "The flight was OK but we were mislead by your advertising which clearly stated that one checked bag was included with each ticket. When we arrived to check in we were told that was incorrect and we would need to pay for any checked bags."
Negativ: "The false advertising is illegal in most countries but apparently not here."
Positiv: "Great service and friendly staff"
Negativ: "NA"
Positiv: "We were scheduled for a 5:40pm flight from split to zagreb, but arrived to the airport a little after 3 and were asked if we'd like to board the 4pm flight to the same destination, instead. After we said yes, we had about a 15 minute wait while the attendant rearranged our information, and then we were whisked to the front of the security line, and immediately boarded. They hadn't even told us they'd upgraded us to business class! One of the best flight experiences I've had."
Positiv: "Didn’t happen"
Positiv: "Nice crew"
Negativ: "Flights was in delay"
Positiv: "Great"
Positiv: "Every thing's was excellent"
Positiv: "Everything was great."
Positiv: "Friendly enough staff, and the plane was fine."
Negativ: "Long wait times in lines due to short staffing, and when they lost our luggage the system to track it was archaic."
Negativ: "It was delayed by over two hours. They didn't tell us any information or keep us informed. The airport is tiny and no where near big enough for the number of flights they have. We had to sit on the ground for four hours while waiting for our flight."
Positiv: "On time performance, professionalism of the staff, snacks even on a short haul flight, and a smooth sailing through quite a bit of weather en route"
Negativ: "Would be great to add power outlets or usb charging options"
Positiv: "Left on time and arrived early"
Negativ: "Did not know checked baggage was not included in price"
Positiv: "Staff was nice."
Negativ: "Too expensive for no food/snacks, no entertainment, a turbo prop and delayed flight ! Staff was nice."
Positiv: "My second flight was in the same aircraft"
Negativ: "First, they sent an email notification that our flight had delay for 2 hours. I went to the airport to checking my baggage and I looked on the departures board but I could my flight. I asked a lady who was helping people to find the right kiosk for checking but she said I don’t have your flight on my system. Again I went to the information desk at the airport but I was told your flight checking now is closed!,,, I was like WHAT?are you kidding? I told them it’s 2 hours before my flight take off, how it’s possible? Than she called someone and I was told yiou can checking at # counter. When I found the counter; I didn’t see any sigh by Croatia Airlines. Short story, I ended up to pay 40 euro for my 20 kg baggage’."
Positiv: "A few of us got squeezed due to a late departure. The crew was fantastic to rush us through passport check and get us boarded."
Positiv: "The German efficiency of being on time."
Negativ: "Head phones with the Croatia video would be nice."
Positiv: "Everything ok, crew was nice."
Negativ: "Poor food."
Positiv: "Everything ok, crew was nice and friendly."
Negativ: "Food was poor."
Positiv: "All"
Negativ: "Nothing"
Positiv: "Super landung und das abheben war auch problemlos"
Negativ: "We had to pay for bags and were not warned of it anywhere. Terrible, terrible flight in general."
Positiv: "Der Flug ging mehr oder weniger pünktlich. das Personal war sehr zuvorkommend."
Negativ: "Bei diesem Flug gab es nichts zu bemängeln. Alles war gut"
Positiv: "Great flight, quick, no issues."
Positiv: "Great service. Totally on time."
Negativ: "The mishandling of my luggage was disappointing , I basically watched Being tossed to the ground from about 12ft high"
Negativ: "The staff was extremely slow, inefficient and unhelpful. There was nobody to tell us that our flight was delayed. And the screens too weren't updated. Very bad experience flying with them."
Positiv: "Comfortable plane and flight."
Negativ: "Flight departed 2 hours late. "The plane is late" is not much of an explanation."
Negativ: "We were told to check in 2 hours ahead. There was no one to check us in until 90 minutes prior to flight."
Positiv: "Everything"
Positiv: "Our overall experience was excellent in every respect. We never used any entertainment as the flight was only 1 hour 40 minutes long."
Positiv: "The staff was friendly and although the flight was short we were served a tasty snack and a drink. Also, although the plane was small, there was a good amount of leg room."
Positiv: "There was nothing impressive about the flight. Croatian airlines where great!!! Condor airlines sucked!!!!!"
Negativ: "This review is only regaurding Condro airlines, Croatian airlines where great! The seats where awful they were so uncomfortable and small. They also did not have a very good movie selection. Other international flights we have taken had several free movies, free head phones and comfy seats. You had to pay for almost everything on condor and the movies and seats sucked! I was so disappointed. Not to mention getting any answers and contacting them was very difficult."
Positiv: "Everything ran on time and went smoothly"
Positiv: "Customer service escorted us through customs to ensure that we caught our connection."
Negativ: "The first leg of iur flight was delayed."
Positiv: "Personal hat nur beim verabschieden gelächelt.. :("
Negativ: "Small space per person"
Negativ: "I do not consume wine or food with wine in it. A snack m Croatia airlines is partly wine."
Positiv: "Once up-in-the-air, everything was good."
Negativ: "First the delay for boarding, and then after boarding got delayed again due to rush hour on Heathrow. All together, an hour of delay"
Positiv: "Stewardesses all very helpful and accommodating"
Negativ: "When I asked the steward to tell the person in front of me to bring her seat to an upright position for the meal, he suggested I do it my self. Very rude."
Positiv: "On time"
Negativ: "Seats not so comfy"
Positiv: "Very clean plane. Comfortable as it can get in economy."
Positiv: "We left on time. This was a very short flight. Not much to say about it."
Positiv: "The snacks and wine included was nice"
Negativ: "Take off and landing was a little rough by the pilot."
I really enjoyed it.
It was not communicated in advance by the airline, but we needed a PCR test before boarding.
Sehr gut
Negativ: "Gut"
Negativ: "Masken"
Positiv: "Gut"
Negativ: "Ruhe"
Positiv: "The flight experience was smooth!"
Negativ: "A little snafu at the gate with everyone's carry on luggage could have been avoided with better communication."
Positiv: "Evriting"
Positiv: "Vorne sitzen."
Positiv: "Super comfortable the seats and staff"
Negativ: "Nothing it was great."
Negativ: "Verspaetung 3 stunden ohne zum informieren die airserbia. Warum 6 mall beim buchung E mail angegeben? Von Kayak doch informiert."
Positiv: "Keine infos ueber 3 stundige verspaetung. Nur von Kayak infos bekomen, nicht von airserbia, mit so teuere tickets wieder."
Negativ: "Check in was slow but not crowded and they lost my and other 20 passengers’ suitcases! No information was given about why and we still don’t have any information. AirSerbia does not respond do emails or calls."
Positiv: "Ehhhhh I was cool with certain things but nothing to like . The people who work there were nice though."
Negativ: "The selection of movies . Very poor . What entertainment?"
Negativ: "My bag making it to my destination not broken."
Positiv: "Ok?"
Negativ: "they charged me for baggage when it was supposed to be included"
Positiv: "Comfy and clean"
Positiv: "I didn't get to my AirSerbia flight."
Negativ: "I didn't get to my AirSerbia flight."
Negativ: "No entertainment equipment, video or audio."
Positiv: "good service , everything good."
Negativ: "nothing"
Negativ: "Es kamen ungeplant auf dem Rückflug Gepäckgebühren hinzu von 60 Euro pro Koffer. Das ist unverschämt !!!"
Negativ: "Es kamen ungeplant auf dem Rückflug Gepäckgebühren hinzu von 60 Euro pro Koffer. Das ist unverschämt !!!"
Positiv: "Efficient boarding, friendly crew. Seats comfortable enough for an hour, but no longer."
Negativ: "I have never been on a flight where there were so many screaming infants, and so loudly. Air Serbia, like the other airlines, apparently can find nobody smart and creative enough to solve that problem."
Positiv: "Nothing"
Negativ: "Unable to check in online. Didn't accept credit cards forced to wait in serval lines to pay for luggage. Long waiting lines. Don't offer water on plane. No information given about luggage and being forced to pay for a seat fee. No information on connecting flights. Most uncomfortable plane and horrible experience."
Negativ: "Katastrophale Airline. Ich habe online ein zusätzliches Gepäckstück gebucht. Dieses schien allerdings am Flughafen im Netzwerk nicht auf. Da die Fluggesellschaft (Air Serbia) telefonisch nicht erreichbar war (auch auf Anfrage Flughafenpersonals wurde nicht geantwortet), musste ich das Gepäckstück erneut zahlen. Derzeit versuche ich Air Serbia wegen dieser Causa zu erreichen, um mein Geld zurückzuerhalten. Bisher leider ohne Erfolg. Darüber hinaus hat der Flug sowohl bei der Hin- als auch der Rückreise Verspätung."
Negativ: "Katastrophale Airline. Ich habe online ein zusätzliches Gepäckstück gebucht. Dieses schien allerdings am Flughafen im Netzwerk nicht auf. Da die Fluggesellschaft (Air Serbia) telefonisch nicht erreichbar war (auch auf Anfrage Flughafenpersonals wurde nicht geantwortet), musste ich das Gepäckstück erneut zahlen. Derzeit versuche ich Air Serbia wegen dieser Causa zu erreichen, um mein Geld zurückzuerhalten. Bisher leider ohne Erfolg. Darüber hinaus hat der Flug sowohl bei der Hin- als auch der Rückreise Verspätung."
Negativ: "Katastrophale Airline. Ich habe online ein zusätzliches Gepäckstück gebucht. Dieses schien allerdings am Flughafen im Netzwerk nicht auf. Da die Fluggesellschaft (Air Serbia) telefonisch nicht erreichbar war (auch auf Anfrage Flughafenpersonals wurde nicht geantwortet), musste ich das Gepäckstück erneut zahlen. Derzeit versuche ich Air Serbia wegen dieser Causa zu erreichen, um mein Geld zurückzuerhalten. Bisher leider ohne Erfolg. Darüber hinaus hat der Flug sowohl bei der Hin- als auch der Rückreise Verspätung."
Negativ: "Katastrophale Airline. Ich habe online ein zusätzliches Gepäckstück gebucht. Dieses schien allerdings am Flughafen im Netzwerk nicht auf. Da die Fluggesellschaft (Air Serbia) telefonisch nicht erreichbar war (auch auf Anfrage Flughafenpersonals wurde nicht geantwortet), musste ich das Gepäckstück erneut zahlen. Derzeit versuche ich Air Serbia wegen dieser Causa zu erreichen, um mein Geld zurückzuerhalten. Bisher leider ohne Erfolg. Darüber hinaus hat der Flug sowohl bei der Hin- als auch der Rückreise Verspätung."
Positiv: "Flug von Prag sehr angenehm, sehr gute Parkmöglichkeiten, (überdacht)"
Negativ: "Ganz schlecht die Gepäckreservierung über das Portal. Wenn man normales Gepäckstück dazu buchen möchte, (nur noch das Handgepäck ist inklusive - und hier achtet Air Serbia darauf, dass dieses nicht über 8 Kg wiegt), wird man auf eine Serviceseite umgeleitet. Dort muß man neben dem Preis noch extra Gebühren für das Dazubuchen eines Gepäckstückes bezahlen, das ist schon heftig. Dann funktionierte weder auf Hin- noch auf Rückflug dieses Dazubuchen des Koffers auf Anhieb, wir hatten zum Glück den Ausdruck der Bestätigung dabei. In Prag dauerte das Boarding deswegen für uns 10 min, zum Glück waren wenigstens die Angestelltern nett und entschuldigten sich für die Unannehmlichkeiten, in Tirana mussten wir vom Boarding unverrichteter Dinge wieder weg, zum Air Serbia Schalter und die Buchung des Gepäcktückes bestätigen lassen, und uns dann erneut hinten an der Schlange anstellen.... Das ist Service schlechtester Güte und dringend verbesserungsbedürftig. Man sollte doch wenigstens direkt bei der Flugbuchung auch den Koffer bezahlen können. Sonst dann lieber doch paar Euro mehr und die Lufthansa.."
Positiv: "Nettes aufmerksames Personal, alles ok. Flieger von Belgrad nach Tirana Airbus 319 pünktliche Flüge symphatische Alternative"
Negativ: "Flieger von Prag nach Belgrad Propellermaschine, sehr voll, Boarding bei dazu gebuchtem Gepäckstück dringend verbesserungsbedürftig"
Positiv: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight."
Negativ: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight. Also security check was at the gate so no water was allowed or available to buy after it, so you were forced to buy on the plane if you wanted water"
Positiv: "Quick and no fuss"
Negativ: "No food and entertainment didn't work"
Negativ: "My suitcase dodnt arrive because they decide to leave it in skopje till the next day . I did not have any of my personal things woth me ."
Positiv: "Nice service."
Negativ: "Small aircraft"
Positiv: "Departed and arrived on time despite boarding chaos."
Negativ: "What was that stuff they served us to eat?"
Positiv: "New plains, great crew, on time. Quick check in, great price."
Negativ: "Sandwich was small but in Swiss I got only an ice cream on the short flight like this, so that seems to be OK."
Positiv: "I like it was fun"
Negativ: "I liked everything"
Positiv: "It was great experience clean, new plane, smilung staff, flight on time. Quick boarding although the flight was full. Much nicer than Swiss"
Negativ: "No entertainment No food for vegetarians"
Positiv: "A short connection"
Negativ: "Very very bad landing in split and i didn't find my luggage Mina"
Negativ: "It was very cold in airplane. Bad food. No covers. No tv"
Positiv: "Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too."
Negativ: "We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more."
Positiv: "Free food + drink, smart uniforms, on-time departure and seat headrests with winglets to support your neck."
Negativ: "Nothing."
Negativ: "The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)"
Positiv: "Air Serbia is way better than old JAT Airways (or at least better than JAT Airways after 1992). They are improving and it seems that they will be a solid regional company, as well as a good Etihad partner."
Negativ: "I don`t know why they still didn`t decomission old ATR-72 turboprops. They might use them on some flights, but I believe that they should buy or lease some mid-range jets even for short-haul flights. Austrian Airways uses jets for BEG-VIE service."
Positiv: "The staff was great"
Negativ: "The movies are outdated"
Positiv: "The tiny plane was smooth in the air. Crew was nice."
Negativ: "Only water and bread for the way back while we had full dinner service on the way there. chairs we older but fine."
Positiv: "On time, professional"
Negativ: "food could be better"
Da mein Flugzeug 90 min in Verspätung angekommen, habe ich das gemietete Auto verpasst. Daraufhin sollte ich ein Zug um 24 Uhr nach Köln suchen . Hier habe ich das Geld für Auto und Zug in Mühl geschmißen und mein Termin am Samstag sollte ich verschieben
Da mein Flug von Hamburg nach Düsseldorf schlecht wegen Verspätung schlecht war
Zu spät, dann noch auf Mitreisende gewartet die 2 Stunden zu spät waren! Nichts zu trinken und essen
Delayed almost 2h
Positiv: "Alles ging vglw. schnell..."
Negativ: "Lange Wartezeit auf das Gepäck, Zeitvorteil durch Flug war dahin..."
Positiv: "Crew war 'neutral', so wie eine Crew am späten Abend typischerweise ist. Es war viel Platz (wenig Fluggäste)"
Negativ: "Sehr lange Wartezeit, bis das Gate bekannt gegeben wurde, dann nur wenig Zeit bis zum Boarding..."
Positiv: "Entertainment was good."
Negativ: "The crew was horrible. They walked through the aisles with no regard for passengers seated in the aisles. No food over a 9 hr transatlantic flight. This was not explained in the ticket. This was absolutely absurd. I have never experienced that before"
Negativ: "The temperature at altitude was far too warm for my comfort."
Negativ: "Leider 30 Minuten auf dem Rollfeld gestanden und das bei nem Flug mit 1h Flugzeit ist schon doof"
Positiv: "Irgendwann ist man dann auch zu Hause angekommen..."
Negativ: "Etwas mehr Pünktlichkeit wäre toll gewesen. Der Flug war knapp unter 3 Stunden verspätet. :("
Positiv: "30 min zu früh angekommen"
Negativ: "Keine schreienden Kinder"
Positiv: "Kein Kind hat geweint"
Negativ: "Bisschen strukturiert vorgehen"
Negativ: "Boarding took ages. And there were no announcements telling passengers what was causing the delay."
Negativ: "Pünktlich abfliegen und nicht scheibchenweise die Abflugzeit schieben. Mehr Transparenz, was los ist. Passagiere mit Wasser versorgen."
Negativ: "Gepäck nicht angekommen!!!"
Negativ: "Sitzabstand"
Negativ: "Nach dem Boarding war man eine halbe Stunde „grounded“ ohne Infos oder mal nem Schluck wasser"
Negativ: "Pünktlichkeit Priority boarding für Familien mit kleinen Kindern Platzangebot"
Negativ: "Fliegt nicht von Paris aus"
Negativ: "Riding a packed bus to the plane was awful."
Positiv: "check in war eine Katastrophe. 2 Frauen hinterm Tresen, die im Durchschnitt 10min pro Fluggast brauchten, um das Gepäck entgegen zunehmen, obwohl die meisten bereits eingecheckt waren"
Negativ: "s.o."
Positiv: "Die Crew war sehr nett."
Negativ: "Über eine Stunde Verspätung. Dann im Flieger die Ansage, dass man voraussichtlich noch 2,5 h auf das Startfenster warten müsse, weil nicht genügend Fluglotsen da sind. Zum Glück ging es dann nach 30 min doch los."
Negativ: "Das Check-in am Flughafen Florenz war eine Katastrophe: 90 Minuten für 50 Passagiere. Und als am Ende die Zeit knapp wurde, ging es auf einmal huschhusch. Auch die Sicherheitskontrolle war absolut chaotisch, und da wir mit einem Tier reisen, war das kein Vergnügen. Nie wieder FLR!"
Negativ: "alles ok"
Negativ: "Die Abfertigung in Faro war sehr langsam. Bei Eurowings alles gut"
Positiv: "Crew war gut,Sitzplatz ordentlich"
Negativ: "4,5h Delay ist nicht zu akzeptieren"
Negativ: "Beinfreiheit für große Menschen"
Negativ: "More legroom. And not having to pay for a simple glass of water."
Positiv: "I am still in one piece after flying."
Negativ: "The crew (and people before boarding) were kind of rude (e.g. mean tones, not really smiling, etc.)."
Positiv: "I felt safe on board... the cabin crew members at least got that right. The toilets were clean."
Negativ: "Better entertainment system... better food and more courteous cabin crew members....."
Positiv: "Nothing"
Negativ: "Everything"
Positiv: "No frills but no dramas either. All efficient and friendly. Helped that there were many empty seats"
Positiv: "mit EW mal früher angekommen"
Positiv: "Die Crew war ganz o.k."
Negativ: "Mein Gepäck würde aus einem mir unbekannten Grund nach Madrid geliefert. Obwohl Eurowings das mittlerweile schon seit min. einen Tag weiss, waren sie unfähig dies bis jetzt nachzuliefern! Trotz abgeschlossener Reiseversicherung, weiss ich nicht, ob ich eine Entschädigung hierfür bekomme!"
Positiv: "I’ve flown with various airlines and must say that I was very impressed with this crew. I guess it was because they all were young and didn’t füdisplay burnout as so many other flight attendants show when dealing with their customers."
Negativ: "On both flights the control forty didn’t work."
Negativ: "Flug kurzfristig anuliert - Grund "schlechtes Wetter" nicht nachvollziehbar"
Negativ: "SiKo in TXL viel zu lange"
Positiv: "Seats at the front are comfortable with space for the legs."
Negativ: "One drink within almost 4 hours flight is not enough."
Negativ: "Schlimmer Automaten Check In Zwang ( trotz online Check In). Funktioniert meistens ohnehin nicht, wie auch dieses mal. Stress für Kunden und Personal."
Positiv: "The flight was 20 mins faster, boarding was OK. The ladies on board were doing a good job"
Negativ: "Unfortunately the seal with extra legroom was comparable with a standard seat from other mid-distance airlines. The food & drink service was only from very limited quality. There was no entertainment on the seat, only with wi-fi oboard on your own handheld."
Negativ: "Terrible hard landing"
Positiv: "Gut, freundlich und pünktlich"
Negativ: "Der Flug war 20 min verspätet und in Hamburg mussten wir dann noch 15 Minuten auf Busse warten, weil keine verfügbar waren."
Positiv: "Das Flugpersonal von Eurowings waren freundlich. Der Flug startete mit 10 Min Verspätung"
Negativ: "Ausstattung des Airbus A320 war gut. Verpflegung gegen Zuzahlung war O.K"
Negativ: "Too late and not too much Information about that"
Positiv: "Very speedily boarding, crew dealt with a passenger with a large bag well."
Negativ: "Chair didn’t lean back, unclear that water wasn’t free"
Positiv: "Good airport and nice crew"
Negativ: "2h delay"
Positiv: "Der Flug ist pünktlich geflogen"
Negativ: "12 hour flight with no in flight movies unless you paid an extra EUR 10. Food tastes bad, plus I was skipped from the second meal despite having prepaid for it (flight attendant overlooked that my seat was on a list, part of the problems that come with nickeling and diming for every single thing including even meals on an international flight). Despite flying to the US, attendants consistently only spoke German to me and my wife, did not speak on both German and English."